Reference

Terms & Conditions for mtr89

Our Terms & Conditions set the rules for opening, using and closing your mtr89 account in Indonesia.

Account accessWallet conditionsData and cookiesLocal law applies
mtr89 Terms & Conditions for mtr89
TERMS SUPPORT

Where To Ask About Account Rules

A clear support route helps when a term affects your account, payment status or access to a lobby title.

Account access If phone verification or login access stops at a terms-related check, use the support path inside your account. Tell us which step you reached and whether you are using a mobile browser or desktop so we can direct the next account action.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and the status shown beside your cashier record. We can explain which Terms & Conditions apply to a pending check, ownership match or rejected wallet instruction.
Policy questions When a clause is unclear, quote the sentence and tell us what you intend to do. Our support team can explain the account rule, data request path or access condition without changing the written Terms & Conditions.
ACCOUNT SAFEGUARDS

How We Handle Your Policy Requests

Our policy process is designed around identifiable account actions rather than vague requests. We use the details attached to your profile to check phone verification, payment ownership and requests to change account…

Data handling

We use account details to provide access, verify the phone step, process wallet instructions and respond to policy requests. If you ask what data is connected to your account, contact support from the matching account route so we can check the request safely.

Cookies

Cookies can keep a session active and remember browser choices linked to the account flow. You can manage browser cookie settings, but disabling them may interrupt login, phone verification or the page where you read the Terms & Conditions.

Account security

Keep your password, phone access and wallet credentials private. We do not ask you to share a password in a support message. If access looks unfamiliar, contact us through the account path and mention the device or browser used.

Record retention

We retain account, payment and support records for the period needed for security, dispute handling and legal duties where local law permits. A retention request can be sent with your account reference and the record you want us to locate.

Change requests

To request a correction to your name, phone detail or account record, use the support route tied to your profile. We may ask for an account step or verification detail before applying a change to protect the account.

Policy contact

Questions about these Terms & Conditions belong with our account support team. Include the clause, account email or phone detail, and any DANA, OVO, GoPay, QRIS or bank transfer reference that gives the request context.

Terms & Conditions Questions

The answers below address the account and policy questions we hear before registration. They cover eligibility, data, wallet records, access checks and contact routes without replacing the full Terms & Conditions. Read the complete wording before opening an account, especially if you are accessing mtr89 from Jakarta, Surabaya or another Indonesian location where local law may apply differently.

You can read the Terms & Conditions on this page before opening an account. The text covers registration, phone verification, wallet instructions, account security, data handling and closure. Keep the page wording available when you contact support about a clause or account action.

Yes. Account access and eligibility depends on local law. Where local law permits, you may continue through the stated account steps, including phone verification. If a location or account check prevents access, contact support with your account details for the applicable explanation.

The terms apply to payment instructions shown in your account, including DANA and QRIS. Use only payment details connected to you, follow the displayed steps and keep the reference. We may pause a record while checking ownership or resolving a status mismatch.

Yes, send a correction request through the support route connected to your account. State whether the change concerns your name, phone detail or another record. We may request phone verification or another account step before changing data linked to access.

Cookies can preserve a session and browser choices while you move through the account path. If you disable them, login or verification screens may not work as expected. Your browser settings control cookies, while account records remain subject to the written terms.

We may pause account access or a wallet instruction while checking identity, duplicate registration, payment ownership or unusual activity. Use the support path and provide the account reference requested. We will explain the next step that applies under the Terms & Conditions.

Use the account support route and quote the clause that concerns you. Add your account email or phone detail and any relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. This helps us answer the specific policy question.