Reference

Legal details for your mtr89 account

mtr89 sets out the Legal terms behind account access, wallet activity and use of the lobby in one place.

Account termsData choicesLocal access
mtr89 Legal details for your mtr89 account
CONTACT ROUTES

Get help with Legal questions

A clear contact path matters when you need to understand a Legal term or challenge an account record.

Account desk Use the account support channel for questions about phone verification, access wording or a correction to your profile details. We check the account path first, then explain which Legal term applies and what additional evidence, if any, is needed before a change can be made.
Wallet records Send a payment receipt through the support route when a DANA, OVO, GoPay or QRIS entry needs checking. Include the transaction date and reference, not private wallet credentials. We use those details to match the record and explain the relevant retention or dispute process.
Access requests For a request about account access, data handling or a Legal clarification, tell us your preferred contact route and the country involved. We assess the request against local requirements; where local law permits, we explain the next step without asking you to repeat details already held.
DATA PRACTICES

How we handle account and policy matters

The Legal process is practical: we connect each request to the account record, payment reference or policy clause that matters.

Account data

We use the details attached to your account to provide access, verify ownership and respond to Legal requests. If your phone number or other account detail changes, contact us through the account route so we can check the request before updating the record.

Payment history

Wallet and transfer references may remain attached to your account record so we can reconcile a receipt or answer a dispute. This can include DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri, BNI, bank transfer or virtual account details.

Cookies

Cookies can keep a session working and help us remember the route between login and account pages. You can manage cookie controls in your browser, although restricting them may affect access to pages that require an active session.

Security checks

Phone verification comes before account access, and we may ask for account-specific details when a request involves a security change. Do not share passwords or one-time codes. If you suspect an account issue, contact us promptly through the support channel.

Record retention

We retain account, support and payment records only for operational needs, dispute handling and applicable legal duties. When a record no longer has a valid purpose, our process is to delete it or remove details that can identify you.

Change requests

Ask us to correct account data, explain a record or address a policy concern by naming the account phone number and request type. We may verify ownership before acting, then tell you whether the change is possible and what Legal basis applies.

Legal answers for mtr89 account holders

These Legal answers cover the questions we hear before account access: local eligibility, personal data, wallet records, cookies and contact steps. Read them with the current published terms, especially if your location or payment route has changed. If a point remains unclear, contact us with the account phone number and the clause or record you want us to check.

The Legal page covers account access, phone verification, data use, cookies, payment records, security duties, retention and contact requests. It also explains that access depends on local law. Read the current wording before opening an account or using any available account function.

Access is available only where local law permits and depends on local law in your location. We may apply account or phone checks before access. If your eligibility is unclear, contact support with your location and account details so we can explain the applicable route.

These payment references help explain how wallet records can be connected to an account and checked during a support request. We may need a receipt date or transaction reference for reconciliation. Never send a wallet password, PIN or one-time code with a Legal request.

Contact the account support route and state which detail needs correction, such as a phone number or profile field. Include the account phone number and a clear request. We verify ownership first, then explain whether the change can be made under the current Legal terms.

We keep records for operational work, payment reconciliation, dispute handling and applicable legal duties. The period can depend on the record and the relevant requirement. When the purpose ends, we delete the record or remove identifying details where our process allows.

Contact support promptly and provide the account phone number plus the time of the suspected issue. Do not share your password or one-time code. We can check the account path, apply the relevant security step and explain any Legal action needed to restore access.

Yes. Cookies can keep your session active and connect login with account pages. You can manage them through your browser settings, though blocking some cookies may affect access. Contact us if you need a clearer explanation of the cookie purpose or related Legal wording.